Customer Service Representative I

Metro City Bank•Atlanta, GA

3d•Onsite

About The Position

Provides services for branch customers such as opening new accounts, monitoring safe deposit box transactions, changing addresses, and handling customer inquiries as needed

Requirements

High school Diploma or equivalent
Customer Service Experience
Software skills including Microsoft Office, Adobe, Internet, and Email
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization

Nice To Haves

Teller experience preferred
English/Korean or English/Chinese - Bilingual skills preferred

Responsibilities

Promote and maintain positive relations with all contacts, customers and potential customers
May be responsible for bank opening/closing
Open and Close Vault
Promote, explain, and sell all banking products
Open new accounts
Monitor safe deposit box transactions
Update and maintain customer information
Handle customer inquiries
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Monitors and reports suspicious activity to the BSA Officer