Customer Service Representative- Distribution (Anaheim, CA)
About The Position
As a Customer Service Representative, you are a key level of support for our local and regional grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer order and delivery problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders. This is a M-F, 7am-4pm role, working in our Anaheim, CA office.
Requirements
- High School Diploma or GED
- Excellent communication skills and proactive problem-solving abilities
- Multi-task oriented
- Customer centric attitude
- Minimum 3 years customer service experience preferred
- College Degree preferred
- Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs
- Familiarity AS400 preferred
Responsibilities
- Handle a variety of in-bound calls, emails and EDI tickets to determine the appropriate course of action
- Ensure delivery of excellent customer services through fast and accurate processing of orders
- Provide pricing and delivery information and processes orders
- Communicate and coordinate with other departments to resolve inquiries
- Serve as a liaison between customers and the sales department
- Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
- Assist customers in the selection of products according to their needs/requirements
- Utilize computer systems to assist with pricing, availability and alternate product selection
- Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
- Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents.
- Submit credit requests
- Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
- Learn about our WLS system and help in data entry and some inventory control functions
Benefits
- Medical, Dental & Vision Benefits effective the 1 st day of the month after 30 days – Minimum 30 hours per week
- Paid Time Off – Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
