Customer Service Representative - Distribution (Seattle, WA)

Bunzl Career • Sumner, WA

2d • $22 - $25 • Onsite

About The Position

As a Customer Service Specialist, you will work with a team of 6-8 peers to answer inquiries (50-100 calls & emails/day) regarding business customer accounts to investigate any issues and find resolutions in a timely manner. You will serve as the liaison between the sales staff, warehouse team, billing and the customer. This role is onsite in our Seattle WA (Sumner) office, M-F. You will be assigned a consistent shift either 7:00a-4:00p or 8:00a – 5:00p. There may be some flexibility to work from home 1 day per week. Responsibilities: Answering inquiries from distributor customers, end-users, and manufacturer’s reps by email, EDI, phone or fax. Entering and processing high-volume orders accurately with specific attention to detail. Investigate customer problems and/or complaints and coordinate effective solutions through to resolution. Maintaining relationships with both internal and external stakeholders with exceptional service. Function as a liaison between customer service and other departments in the company to address customer needs. Expediting orders as required. Maintain a thorough knowledge of new and existing products, processes, and policies. Working collaboratively with other departments to coordinate effective solutions and meet business goals and objectives. Other duties as assigned. Requirements: High School diploma or equivalent required A minimum of 1+ years of customer service experience is preferred Ability to effectively work in a Windows environment with experience in MS Outlook, Teams, Word and Excel AS400 experience is a plus Time management and workload prioritization skills Resourceful problem solver with strong decision-making skills and the ability to manage competing priorities Willingness to Cross-Train and help others when needed Excellent verbal and written communication skills Excel at fostering positive relationships while handling diverse personalities with diplomacy and professionalism What's in it for you? The hourly rate for this role is $22-$25/hour based on experience, education and geographic location. The rewards of being a valued team member extend well beyond joining a great team or being recognized as our most important asset. At Bunzl, we offer a comprehensive suite of benefits designed to support our employees in caring for themselves and their families—today, tomorrow, and into the future. Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement). 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days. Paid time off, including: 10 vacation days and 2 personal days annually (prorated in the first year based on hire date). 48 hours of sick leave per year, in accordance with Washington State law. 6 paid national holidays and 2 floating holidays annually. Please refer to the Benefits & Perks section on our career webpage for more details Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Requirements

• High School diploma or equivalent required
• A minimum of 1+ years of customer service experience is preferred
• Ability to effectively work in a Windows environment with experience in MS Outlook, Teams, Word and Excel
• AS400 experience is a plus
• Time management and workload prioritization skills
• Resourceful problem solver with strong decision-making skills and the ability to manage competing priorities
• Willingness to Cross-Train and help others when needed
• Excellent verbal and written communication skills
• Excel at fostering positive relationships while handling diverse personalities with diplomacy and professionalism

Nice To Haves

• AS400 experience is a plus

Responsibilities

• Answering inquiries from distributor customers, end-users, and manufacturer’s reps by email, EDI, phone or fax.
• Entering and processing high-volume orders accurately with specific attention to detail.
• Investigate customer problems and/or complaints and coordinate effective solutions through to resolution.
• Maintaining relationships with both internal and external stakeholders with exceptional service.
• Function as a liaison between customer service and other departments in the company to address customer needs.
• Expediting orders as required.
• Maintain a thorough knowledge of new and existing products, processes, and policies.
• Working collaboratively with other departments to coordinate effective solutions and meet business goals and objectives.
• Other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement).
• 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days.
• Paid time off, including: 10 vacation days and 2 personal days annually (prorated in the first year based on hire date).
• 48 hours of sick leave per year, in accordance with Washington State law.
• 6 paid national holidays and 2 floating holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED