Customer Service Representative

Day & Night Air Conditioning Heating & Plumbing • Phoenix, AZ

just now • $19 - $25

About The Position

Day & Night Air Conditioning, Heating, and Plumbing comprises a team of individuals passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck.

A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, preferably in the HVAC or home services industry.
• Strong communication skills and a friendly attitude.
• Excellent organizational abilities and attention to detail.
• Ability to remain calm and professional under pressure.

Nice To Haves

• Service Titan Experience strongly preferred

Responsibilities

• Be the first point of contact for incoming calls and providing a 5-star experience for all customers.
• Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits.
• Make Outbound calls on special promotions.
• Communicate with customers via phone, text, email, and chat.

Benefits

• Hourly pay plus spiff opportunities, with total earnings ranging from $19 to $25 per hour.
• We cover nearly 100% of your healthcare premiums.
• Paid time-off + paid holidays
• Retirement benefit (401K) + generous company match!
• Onsite gym.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED