Customer Service Representative

Day & Night Air Conditioning Heating & PlumbingPhoenix, AZ
just now$19 - $25

About The Position

Day & Night Air Conditioning, Heating, and Plumbing comprises a team of individuals passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck. A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night.

Requirements

  • High school diploma or equivalent.
  • Previous experience in customer service, preferably in the HVAC or home services industry.
  • Strong communication skills and a friendly attitude.
  • Excellent organizational abilities and attention to detail.
  • Ability to remain calm and professional under pressure.

Nice To Haves

  • Service Titan Experience strongly preferred

Responsibilities

  • Be the first point of contact for incoming calls and providing a 5-star experience for all customers.
  • Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits.
  • Make Outbound calls on special promotions.
  • Communicate with customers via phone, text, email, and chat.

Benefits

  • Hourly pay plus spiff opportunities, with total earnings ranging from $19 to $25 per hour.
  • We cover nearly 100% of your healthcare premiums.
  • Paid time-off + paid holidays
  • Retirement benefit (401K) + generous company match!
  • Onsite gym.
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