Customer Service Representative

Quality Carriers • Tampa, FL

66d • Onsite

About The Position

Quality Carriers, Inc. (QC) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers. Job Summary: The Customer Service Representative (CSR) serves as the main contact for assigned customers, managing inquiries, orders, and service issues. Responsibilities include developing customer reports, managing Non-Conformance Reports (NCRs), and coordinating with field teams to identify root causes and implement corrective or preventive actions. The CSR builds strong relationships through clear communication, provides accurate information using available tools, and maintains a high level of professionalism. This role also supports Operations, Sales, and field personnel by identifying new opportunities, assisting with brokerage activities, and training staff as needed. For some accounts, the CSR may act as the single point of contact for load entries and monitor "at-risk" business lanes. Success in this position requires teamwork, critical thinking, and creative problem-solving.

Requirements

• Microsoft Excel, Word and PowerPoint
• Ability to function as part of a team at a high level
• Critical thinker
• Strong communication composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• 4 Year Degree Preferred (2 Year Degree Required)
• 2-5 years' experience in a similar role

Nice To Haves

• Experience with Google business applications a plus

Responsibilities

• Service Facilitation
• Facilitation of NCRs
• Customer Service Reporting
• Sales Support
• Miscellaneous duties and projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees