Customer Service Representative

Dry Force Corp • Snohomish, WA

11h

About The Position

As a Customer Service Representative, you’ll be the first voice our customers hear and a key part of creating an outstanding customer experience. This role is equal parts sales and service—listening carefully, booking appointments, and ensuring our technicians are set up for success.

Your effectiveness on the phone directly impacts daily performance and profitability, making you an essential part of the team.

Requirements

• High School diploma or GED
• Strong verbal and written communication skills
• Excellent organizational and clerical abilities
• Comfort with computer systems and scheduling tools
• Ability to multitask and stay composed under pressure
• Problem-solving mindset and customer-first attitude
• Reliability and flexibility (Saturday availability required)

Responsibilities

• Handle inbound calls and online inquiries quickly and professionally
• Gather customer information and enter it into our system
• Update jobs with notes, photos, and documents as needed
• Dispatch technicians and manage the daily route schedule
• Respond to online leads within 5 minutes or less
• Conduct quality follow-up calls to ensure customer satisfaction
• Make outbound calls to previous customers for maintenance cleanings
• Attend team meetings and contribute to a positive workplace culture

Benefits

• Company-paid health insurance for the employee
• Buy-up plans are available
• Dependents/spouses can be added at an additional cost
• HSA/FSA available with certain plans
• Vision and dental insurance (2 dental plans to choose from)
• Company-paid short-term and long-term disability
• Company-paid life insurance ($25,000)
• 401(k) with company matching (vested)
• Ancillary benefits (hospital, critical illness, accident)
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees