Customer Service Representative

Sila Services•Pittsburgh, PA

23d•$15 - $20•Onsite

About The Position

If you are motivated, professional and committed to providing customers with the best service experience in Pittsburgh and Allegheny County, then Sullivan Super Service would like to hear from you. Offering competitive benefits, industry-leading training, and an encouraging work environment, with Sullivan Super Service is always looking to grow. Sullivan Super Service believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sullivan's Customer Experience Teamâs mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences. They are responsible for the following:

Requirements

Monday-Friday 10am-6pm
Excellent communication, organizational and interpersonal skills.
A polished and professional demeanor.
Self-motivation and discipline.
An ambitious and competitive nature.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
BA/BS Preferred.
Minimum of 3 years of professional customer service experience.
Call center: 3 years (Required)

Nice To Haves

HVAC Industry: 1 year (Preferred)

Responsibilities

Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
Inputting customer data into our proprietary database.