Customer Service Representative

Premier Systems • Bozeman, MT

1d • Onsite

About The Position

At Premier Systems, we are seeking a driven and competitive Customer Service Representative to take ownership of every call, task, and opportunity. This role is integral to daily operations, involving answering a high volume of calls with enthusiasm and providing essential assistance to the Leadership/Management Team. Responsibilities include maintaining a clean workspace, organizing office supplies, managing the Membership Program, and processing invoices with precision. The representative will book appointments using Service Titan, ensure excellent customer experience across all interactions (phone, in-person, text), and provide general administrative support. Additionally, the position requires participation in an on-call rotation during extreme weather conditions (remotely, excluding Sundays).

Requirements

• High school diploma or equivalent
• Minimum of two years’ experience in customer service
• Proficient in Microsoft Office and Google Suite
• Ability to manage multiple schedules or projects efficiently
• Valid MT Driver’s License & Clean Driving Record
• Minimum typing speed of 40 WPM

Nice To Haves

• Experience with Service Titan and Google Suites
• Experience with sales calls, follow-ups, public relations, or dispatching

Responsibilities

• Answering a high volume of calls with unmatched enthusiasm
• Being the go-to assistant for our Leadership/Management Team
• Maintaining a sharp, clean workspace
• Organizing office supplies
• Running our Membership Program
• Processing invoices with precision
• Booking appointments through Service Titan
• Ensuring customers feel like they’re in expert hands at every touchpoint
• Providing admin support across the board
• Engaging with customers over the phone, in person, or via text
• Stepping into on-call rotation during extreme weather conditions (remotely, excluding Sundays)

Benefits

• Competitive pay of $24.00 - $28.00 per hour DOE
• Steady, Monday-Friday work schedule— 8am to 4pm
• A tight-knit, high-energy team that treats every day like a new opportunity to crush goals
• A company culture that’s built on hard work, respect, and a relentless pursuit of excellence
• Hands-on experience with industry-leading tools like Service Titan
• Opportunities for growth in a company that values your personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees