Customer Service Representative, Physical Therapy

Olympic Medical Center•Sequim, WA

1d•$21 - $29

About The Position

The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing the following services, including but not limited to excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR. This position may also interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation. The CSR also provides administrative support for the Respiratory Therapy Manager, department, and PFT Lab. These duties require attention to detail, organizational skills, and the ability to multi-task. This position will perform general office duties such as answering and directing patient, vendor, and all other phone inquiries; data entry and retrieval; faxing; scanning; and other secretarial, receptionist, or administrative assistant tasks. The CSR may direct patients to other area PFT labs or notify and schedule OMC PFT Lab personnel to accommodate unmet patient testing needs. Other duties include ordering clinical supplies and patient educational material in support of the inpatient and outpatient arenas.

Requirements

High school diploma or equivalent
Two years’ related experience within a receptionist/clerical capacity in a healthcare setting
Experience using electronic medical record information technology such as EPIC is strongly desired

Nice To Haves

Office management training preferred
Knowledge of medical and respiratory therapy terminology preferred

Responsibilities

Excellent customer service
Optimal use of Epic (EMR) for prioritizing patients for scheduling
Scheduling/rescheduling patient appointments
Confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines
Ensuring the appropriate referrals have been generated within the EMR
Interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation
Provide administrative support for the Respiratory Therapy Manager, department, and PFT Lab
Answering and directing patient, vendor, and all other phone inquiries
Data entry and retrieval
Faxing
Scanning
Ordering clinical supplies and patient educational material in support of the inpatient and outpatient arenas