Customer Service Representative - Work from Home (Ohio residents)

Morley

3h•$13•Remote

About The Position

Role: Full time | Remote – Ohio residents Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you! Pay Transparency This position starts at $13 per hour. What to Expect As a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications. Why apply: Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities You need: Strong communication, interpersonal and organizational skills Computer skills (MS Office, web browsers, able to work in several programs at once) High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable See Skills for Success below Tasks: Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation Follow quality standards when handling communications Check subscriber plans to determine their benefits Gather, organize, manage and record claims, messages and other documents Perform other tasks as needed to support the team Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Requirements

Strong communication, interpersonal and organizational skills
Computer skills
Microsoft Office including basic Word, Excel and internet usage
Able to use several computer programs at once
Able to handle calls, emails, web chats and written questions with training
High school diploma or equivalent
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 8 a.m. to 6 p.m. Eastern time (may change based on business needs)
Must be able to stick to the schedule reliably
Ohio resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Call center experience
Completion of a Customer Service Simulation test
Able to complete a dental training course

Responsibilities

Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
Follow quality standards when handling communications
Check subscriber plans to determine their benefits
Gather, organize, manage and record claims, messages and other documents
Perform other tasks as needed to support the team
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)