Customer Service Representative I

Kirby Risk•Decatur, IL

1d•Onsite

About The Position

Customer Service Representative – Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence. What You’ll Do as a Customer Service Representative In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service. You’ll: Deliver outstanding customer service—exceeding expectations and honoring every commitment. Partner with outside sales to support customers and strengthen relationships. Coordinate with vendors to ensure products are delivered accurately and on schedule. Support corporate marketing efforts such as product launches and training events. Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including: Counter and Inside Sales Warehousing and Inventory Management Driving and Deliveries Vendor and Customer Communications Order Entry and Product Support Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future. What Makes You a Great Fit College coursework and/or 2+ years of relevant work experience Strong written, verbal, and interpersonal communication skills Detail-oriented with excellent organizational abilities Quick learner who’s eager to grow and apply new knowledge Experience in business-to-business sales or electrical distribution preferred What to Expect in This Role Ability to lift up to 50 lbs. Valid driver’s license required Comfort with multi-line phone systems and warehouse operations Experience with inventory management and loading/unloading shipments Forklift experience a plus Schedule: Monday–Friday, 7 am–4 pm, with overtime as needed Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development. Benefits That Work for You We offer a comprehensive package designed to support your health, career, and future: Medical, RX, Dental, and Vision insurance Life insurance & Employee Assistance Programs Tuition reimbursement & on-the-job training 401(k) with company match & Profit Sharing Paid Time Off (PTO) Looking for a role where service and teamwork matter? Apply today. How to apply: To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to [email protected] WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will acknowledge all resumes received via email and respond to requests for help to complete your application. Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications. Equal Opportunity Employer Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/ A Safe Workplace is a Drug-Free Workplace

Requirements

College coursework and/or 2+ years of relevant work experience
Strong written, verbal, and interpersonal communication skills
Detail-oriented with excellent organizational abilities
Quick learner who’s eager to grow and apply new knowledge
Ability to lift up to 50 lbs.
Valid driver’s license required
Comfort with multi-line phone systems and warehouse operations
Experience with inventory management and loading/unloading shipments

Nice To Haves

Experience in business-to-business sales or electrical distribution preferred
Forklift experience a plus

Responsibilities

Deliver outstanding customer service—exceeding expectations and honoring every commitment.
Partner with outside sales to support customers and strengthen relationships.
Coordinate with vendors to ensure products are delivered accurately and on schedule.
Support corporate marketing efforts such as product launches and training events.
Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
Counter and Inside Sales
Warehousing and Inventory Management
Driving and Deliveries
Vendor and Customer Communications
Order Entry and Product Support