Customer Service Representative - Telluride
About The Position
Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off? That is what this job is all about: Caring About Others. And if it’s one thing you know better than anyone else, it’s your ability to “care”. Want proof of your expertise? Just ask your best friend. Below, we’ll get into some nuts and bolts of what we’re looking for. Don’t let the wealth of details overwhelm you. We believe in you. You can do it. General Purpose The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and Reliable on-site attendance is required as an essential function of this position. Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards). Uses numerous software applications to accomplish daily tasks with minimal errors. Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Understands the features and benefits of Alpine Bank consumer and business products and services. Answers basic customer inquiries and cross-sells when appropriate. Works effectively in a team oriented environment. Follows all bank policies and procedures. Performs other duties as assigned. Employees are held accountable for all duties of this job.
Requirements
- Customer Service oriented individual.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- An entry-level position requiring little or no banking experience.
- Regular and Reliable on-site attendance is required as an essential function of this position.
Nice To Haves
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
- Bilingual abilities are a plus.
- Previous cash handling and/or customer service experience preferred.
Responsibilities
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Answers basic customer inquiries and cross-sells when appropriate.
- Works effectively in a team oriented environment.
- Follows all bank policies and procedures.
- Performs other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
