Customer Service Representative
About The Position
Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. Shifts Available: Monday - Friday 7:00AM - 3:30PM
Requirements
- Clean criminal record
- Good communication and computer skills
Nice To Haves
- Prior customer service skills a plus
- Familiarity with the Twin Cities metro area
Responsibilities
- Answering customer phone calls
- Booking ride requests for customers
- Canceling rides requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service
Benefits
- Paid Training
- Paid Holidays
- 2 Weeks of PTO
- Medical, Dental, Vision, and Life Insurance
- 401K with up to a 4% company match
- Employee Assistance Programs
- And More!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
