Customer Service Representative

Rubber Inc.•Romeoville, IL

1d•$19 - $22

About The Position

We are seeking a Customer Service Representative who enjoys assisting others, solving problems, and working in a dynamic, fast-paced setting. In this role, you will serve as a key point of contact for both internal teams and external customers, delivering exceptional support across multiple channels including phone, email, chat, and in-person interactions.

Requirements

Minimum of 3 years of customer service or related experience preferred
Familiarity with CRM platforms (e.g., HubSpot or similar tools)
Comfortable handling a high volume of inbound calls
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to multitask and manage time efficiently

Responsibilities

Respond to customer inquiries in a timely and professional manner
Process orders accurately via phone and email
Resolve customer concerns with efficiency and empathy
Maintain strong knowledge of products and services
Record customer interactions and follow up as needed
Collaborate with internal teams to enhance the overall customer experience
Build long-term relationships with customers through clear and effective communication
Ensure orders are processed accurately and delivered on time
Manage multiple tasks simultaneously and prioritize effectively
Work within customer service systems and programs
Uphold high ethical standards and comply with company policies