CSR

Village Plumbing and Air•Houston, TX

About The Position

Village Plumbing, Air and Electrical has in business and been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work and 5 Star customer service. We are currently hiring a Customer Service Representative, one of the most important positions with our company. You are our first point of contact when customers call, so we are seeking an energetic and enthusiastic Call Center Representative to join our team.

Requirements

Bilingual-Spanish a big plus!
Two years of call center or customer service experience
Reliable and adaptable
Positive and professional demeanor
Ability to build rapport with clients quickly
Exceptional written and verbal communication skills
Ability to prioritize and multitask
Proven ability to meet and exceed call quotas
Proficiency with necessary technology, including computers, software applications and phone systems,
Service Titan experience a plus!
High School diploma
Previous experience in Plumbing, Electrical or HVAC industry a huge plus!

Nice To Haves

Bilingual-Spanish a big plus!
Service Titan experience a plus!
Previous experience in Plumbing, Electrical or HVAC industry a huge plus!

Responsibilities

Answer phones and book service calls for Plumbing, Electrical and HVAC service
Document and update customer records based on interactions
Support call center team members
Handle customer inquires and complaints with advanced conflict resolution skills
Sell additional services by recognizing opportunities to up-sell accounts
Call out to existing customers to alert them to specials
Book Maintenance calls with VPP members
Offer VPP (Village Partner Plan) to callers if applicable