Customer Service Representative

Taylor Communications • Fenton, MO

50d • Onsite

About The Position

Taylor Print & Visual Impressions is seeking a Customer Service Representative (CSR) to join the team in Fenton, MO to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Requirements

• The ability to understand and appropriately use the company pricing system and policies.
• The ability to understand and help the customer articulate their needs.
• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Ability to autonomously manage multiple-solution customers and related demands with ease.
• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
• Strong MS Office skills, especially Excel and Outlook.
• Working knowledge of InDesign, Illustrator, and MAC systems.
• High level of computer literacy and ability to learn new technology.
• High school education or above
• To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

• 3 years of related/relevant experience.
• Experience in print, marketing, or promotional products.
• Salesforce.com knowledge.
• Advanced computer experience and ability to implement new technologies.
• Associate degree (2‑year college).
• Monarch ERP experience.

Responsibilities

• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.
• Greet visitors and callers professionally.
• Deliver exceptional customer service to both internal and external partners.
• Communicate proactively and clearly to understand and support customer needs.
• Collaborate with Customer Service, Estimation, PrePress, PreFlight, Shipping, and more.
• Review Quotes, Purchase Orders, File Check Sheets, and Shell Jobs for accuracy and consistency.
• Manage workflow, timelines, and job requirements using multiple systems (Monarch, eCRM, PJM, Dalim, etc.).
• Manage detailed administrative tasks with strong organizational skills.
• Multitask effectively in a fast-paced environment.

Benefits

• employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED