Customer Service Representative - $22/hr

TEKsystems • West Des Moines, IA

3d • $22 - $22 • Onsite

About The Position

Join American Equity as a Customer Service Representative, where you’ll assist annuitants with established policies in a dynamic, fast-paced environment. This role focuses on post-issue support, including address changes, claims inquiries, funding decisions, tax-related questions, and more.
You’ll handle 50+ calls per day, ensuring prompt, professional, and accurate service while navigating multiple systems and collaborating with internal teams.

Requirements

• Attention to detail and strong communication skills
• Ability to type 40+ WPM
• Quick learner and punctual

Nice To Haves

• Previous experience in customer service or financial services

Responsibilities

• Respond to customer calls, emails, and other communications promptly and professionally
• Provide accurate answers and solutions verbally and in writing
• Research issues to identify causes and deliver resolutions
• Meet department standards for schedule adherence, accuracy, and soft skills
• Update contracts with detailed notes for internal visibility
• Navigate multiple computer systems and tools efficiently
• Collaborate with teammates to create solutions for customer issues
• Assist other operational teams as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees