Customer Service Representative
About The Position
Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Requirements
- Must be at least 18 years of age.
- Previous experience in customer service, sales, or other related fields is preferred.
- Must have a valid driver's license and be eligible for coverage under company insurance policy.
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Nice To Haves
- Previous experience in customer service, sales, or other related fields is preferred.
Responsibilities
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
- May assist in customer communication throughout the repair process.
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
- Follow up on all DRP assignments present and past to maintain sales for the center.
- Maintain DRP logbooks and Enterprise ARMS daily.
- Secure proper payments
- Assist with reconciling invoices to payables report daily and monthly (as applicable)
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
- Perform other administrative tasks and duties as required to successfully meet the needs of the business.
- Other duties as assigned.
Benefits
- Paid Weekly
- Continuous Training
- Supportive Team Culture
- Company match 401K
- Medical/Dental/Vision
- Paid Time Off - 6 Paid Holiday
- Rewarding Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Repair and Maintenance
Education Level
No Education Listed
