Customer Service Representative
About The Position
This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members’ concerns. Maintain up to date support knowledge through offered training Accurately document requests, status changes, complaints, and grievances Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Those successful in this role: Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.
Requirements
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience.
- Ability to submit to and pass a background check.
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to sit for long periods of time.
Responsibilities
- Answer calls in a timely manner, as they are automatically received through blended call queues.
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Benefits
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
