CSR (54437)

SEER GROUP • Puyallup, WA

32d • $18 - $23 • Onsite

About The Position

The Customer Service Representative will deliver the highest level of quality of service to our customers.

Requirements

• Excellent communication skills including active listening.
• Strong written and verbal communication skills.
• Service-oriented and able to resolve customer grievances.
• Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
• Ability to prioritize tasks according to importance in a fast-paced environment.
• Requires a high school diploma and/or equivalent.
• Must have experience with Microsoft Office Suite.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Acknowledge, confirm, enter, process, and monitor customer orders.
• Provide frequent order status updates to customers and sales representatives.
• Provide customer support electronically or by phone in a timely and accurate manner.
• Establish and maintain accurate account details for customers.
• Process returns, including warranty claims, for customers.
• Deescalate and handle customer complaints.
• Answer incoming service calls in the order that they were received.
• Contact customers to schedule timeframes for our technicians to service their equipment.
• Perform outbound calls with existing customers.
• Create service tickets and schedule appointments accurately.
• Review customer account information.
• Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures appropriate actions are taken to resolve customer problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED