CSR (54437)

SEER GROUPPuyallup, WA
$18 - $23Onsite

About The Position

The Customer Service Representative will deliver the highest level of quality of service to our customers.

Requirements

  • Excellent communication skills including active listening.
  • Strong written and verbal communication skills.
  • Service-oriented and able to resolve customer grievances.
  • Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs.
  • Ability to prioritize tasks according to importance in a fast-paced environment.
  • Requires a high school diploma and/or equivalent.
  • Must have experience with Microsoft Office Suite.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at a time.

Nice To Haves

  • Previous customer service experience is preferred.

Responsibilities

  • Acknowledge, confirm, enter, process, and monitor customer orders.
  • Provide frequent order status updates to customers and sales representatives.
  • Provide customer support electronically or by phone in a timely and accurate manner.
  • Establish and maintain accurate account details for customers.
  • Process returns, including warranty claims, for customers.
  • Deescalate and handle customer complaints.
  • Answer incoming service calls in the order that they were received.
  • Contact customers to schedule timeframes for our technicians to service their equipment.
  • Perform outbound calls with existing customers.
  • Create service tickets and schedule appointments accurately.
  • Review customer account information.
  • Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures appropriate actions are taken to resolve customer problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Other duties as assigned.
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