Customer Service Representative

Copart•Trenton, NJ

23h•Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide, connecting vehicle sellers to more than 750,000 buyers in over 190 countries. The company aims to provide an unmatched experience driven by its people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional customer service to both internal and external customers by understanding Copart practices and offering effective solutions. The primary responsibility of this role is to facilitate the release of vehicles from body shops and other locations, including residences, along with performing other necessary office support functions. CSRs are often the first point of contact for customers, making them the face of the company. This position involves understanding client needs, offering solutions and support, and handling calls professionally. Performance will be measured on call quality, including knowledge, professionalism, and follow-up time, with a focus on call resolution using company resources. The role may also expand to include Chat and Email Customer Support.

Requirements

One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

Bilingual skills

Responsibilities

Provide exceptional customer service to internal and external customers of Copart
Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices
Obtain the release of vehicles that are located at body shops and/or other locations including residences
Perform other office support functions as needed
Understand client needs and offer solutions and support
Answer and place calls in a professional manner
Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
Perform other duties as assigned