Customer Service Representative

Tarzana Treatment Centers, Inc • Los Angeles, CA

21d

About The Position

Responsible for providing excellent customer service to patients and visitors.

Requirements

• High School Diploma or G.E.D.
• Knowledge of customer service, switchboard and appropriate telephone skills.
• Knowledge of general receptionist duties
• Experience working with the general public.
• Pleasant personality and good attitude.
• Drug free minimum of one (1) year.

Nice To Haves

• bi-lingual preferred

Responsibilities

• Greet and assist patients and visitors entering facility.
• General clerical assistance, e.g., typing, photocopying.
• Assist with monitoring lobby and Admissions waiting room and front entry with regular rounds in and outside. Enforce no smoking policies.
• Maintain patient confidentiality in accordance with agency policy and procedures and Federal laws.
• Conducts self in a professional manner in areas of dress, language, attitude, and behavior.
• Record incidents and/or unusual problems that hamper expedient lobby operation or otherwise disturbs a calm, pleasant atmosphere.
• Shall be responsible to either open or close front office/lobby.
• Understand and abide by code of ethics and patient rights.
• Always supervise and monitor patient activities and whereabouts.
• Conduct body and property searches of patients in accordance with the search policy and procedure.
• Page unauthorized vehicles for tow away with authorization.
• Demonstrate consistency by supporting patients during ordinary and extraordinary times.
• Obtain and maintain CPR and First Aid certification as well as be trained in Narcan administration.
• Obtain and maintain training in recognizing and responding to potential patient overdoses, seizures, fainting, falls and other risk conditions.
• Assist with other duties assigned by Office Manager, Office Manager Assistant or Administration as deemed necessary.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays
• Flexible Spending Account (FSA)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees