Customer Service Representative
About The Position
L.A. Hydro-Jet & Rooter Service is looking for a Customer Service Representative at our Sun Valley office, you will be responsible for handling a high volume of incoming service calls, assisting customers, and coordinating service requests. This role is essential in ensuring a positive customer experience while supporting multiple internal departments. WHAT SETS L.A. HYDRO-JET APART: • Competitive hourly wages and benefits package • Stable, established company with long-term growth opportunities • Promote-from-within culture • Collaborative team environment SCHEDULE: Sunday – Thursday. Shifts will vary between: • 8:00 AM – 5:00 PM (earliest shift) • 11:00 AM – 8:00 PM (closing shift)
Requirements
- Certificate from a college or technical school OR 2–5 years of related customer service experience, or an equivalent combination of education and experience
- Strong ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to remain professional and calm when handling customer concerns
- Dependable with strong attendance and punctuality
- Proficient in Microsoft Outlook and general computer systems
- Ability to type 40 WPM minimum
- Experience with data entry and working with multiple software systems
Responsibilities
- Triage a high volume of incoming service calls and determine the nature of each request
- Speak with customers by phone and create service calls in the system
- Create new service site records for new customers
- Book work orders received via email and online portals
- Confirm and update customer account information as needed
- Handle multiple tasks and software systems simultaneously
- Manage multiple accounts and ensure invoices are uploaded to the appropriate customer portals
- Address billing or service concerns and escalate service issues to appropriate departments
- Work closely with multiple internal departments to resolve customer issues
- Perform additional duties as assigned
Benefits
- Competitive hourly wages and benefits package
- Stable, established company with long-term growth opportunities
- Promote-from-within culture
- Collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
