Customer Service Representative - ExperiGreen Lawn Care
About The Position
ExperiGreen Lawn Care Company, a Turf Masters Brands is hiring a Customer Service Representative . The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. Prior customer service experience is a plus but not required - training will be provided.
Requirements
- High school diploma or equivalent; college coursework is a plus.
- No experience required Call center or customer-facing environment a plus.
- Strong communication skills (verbal and written)
- Strong problem-solving skills and ability to resolve issues effectively
- Ability to handle high volumes of customer inquiries in a fast-paced environment
- Strong attention to detail and accuracy in data entry and record-keeping
- Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
- Ability to manage difficult situations with patience and professionalism
- Strong interpersonal skills and ability to work collaboratively with teams
- A positive, professional attitude and strong problem-solving skills.
Nice To Haves
- Prior customer service experience
- Call center or customer-facing environment experience
- Experience with Microsoft Office
- Experience with customer management software
Responsibilities
- Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
- Schedule, modify, and confirm lawn care service appointments.
- Provide accurate information about our chemical lawn care programs, products, and promotions.
- Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Proactively follow up with customers to ensure satisfaction and address any service-related questions.
- Assist with billing inquiries, payment processing, and account updates.
- Collaborate with sales and operations teams to ensure seamless customer service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
