Customer Service Representative

L.N. Curtis & sons•Gilbert, AZ

just now•Onsite

About The Position

This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. As a Customer Service Representative, you will work closely with our Outside Sales Team and are expected to build customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to support the heroes that serve our communities. This is an on-site role at our Gilbert, AZ facility.

Requirements

Team player with a strong desire to learn and grow.
Effective communicator.
Highly organized and detail oriented with an ability to multitask, prioritize and execute.
Ability to read and understand federal government contract, purchase orders, requests for quotes and requests for proposals.
Ability to take actions to satisfy all customer requirements related to pricing, delivery schedules, terms and conditions, and other special requirements.
Ability to coordinate with appropriate internal and external organizations to ensure all requirements are fulfilled.
Experience with Microsoft Office Suite and Outlook in a PC environment.
Excellent questions and needs analysis skills and an ability to work with customers, across departments and organizations in managing projects, resolving problems and accomplishing goals.
High school diploma required.
Minimum 3-5 years customer service and/or inside sales experience required.

Nice To Haves

College degree is preferred with a business, sales or marketing focus.
Accounting, warehouse, manufacturing, and/or retail experience is helpful.

Responsibilities

Support customers via phone, email, and in person.
Communicate with and understand our customers’ needs.
Communicate with suppliers to learn and understand product offerings.
Promote a “value-added” attitude and capability; be a solution provider.
Maintain a positive attitude.
Take ownership with customer needs and issues.
Learn and understand local/regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.
Keep an accurate and organized Product catalog.
With accurate and detailed methods, complete daily work in an organized fashion.
Utilize our operation system and follow established processes and procedures, manage customer orders from start to finish.
Cooperatively work with other departments within the company to provide complete customer satisfaction.
Become cross-trained; promote “Team” concept and attitude.
Invest in your educational process and have fun.
Commit to completing tasks with quality and meeting deadlines.
Help to innovate with your ideas.
Other duties as assigned by management to address and provide effective support of company mission, values and goals.