Customer Service Representative - manufacturing

Mmi Engineered Solutions•Saline, MI

2d•Onsite

About The Position

MMI Engineered Solutions is currently seeking a detail-oriented and reliable Customer Service Representative to join our Operations team. This role is central to ensuring excellent service and on-time delivery for our customers. You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence.

Requirements

Bachelor's degree in Business Administration, Supply Chain, or a related field or 5+ years of relevant experience.
Strong background in customer service, preferably in manufacturing or the automotive industry.
Proactive mindset with a focus on problem-solving and customer satisfaction.
Excellent communication skills-both written and verbal.
Detail-oriented with strong organizational and multitasking abilities.
Familiarity with ERP systems, EDI processing, and sales order management.

Nice To Haves

Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus.
Knowledge of EDI standards (X12 and EDIFACT) preferred.

Responsibilities

Act as the main contact for assigned customer accounts, managing all communication and support needs
Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders.
Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.).
Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing.
Review and resolve daily EDI order issues; monitor and maintain customer portals as needed.
Maintain communication with the production scheduler to align delivery schedules and production priorities.
Monitor finished goods inventory and recommend adjustments to support customer demand.
Track and report on key metrics such as on-time delivery, backlog status, and performance trends.
Support product launches and the setup of new items, shipping locations, and routing requirements.
Assist with the development of order processing procedures and contingency plans.
Support continuous improvement efforts by identifying service gaps and proposing solutions.