Customer Service Representative - Bilingual

TEKsystems•Richland, WA

13d•$20 - $22•Onsite

About The Position

A local Credit Union based out of Washington is interested in hiring Customer Service Representative to their team onsite in Richland, WA. These positions are long term opportunities with a positive growth structure! Description Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance via phone or email channels. Meets/exceeds key critical metrics. Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. Maintains knowledge of credit union policies, procedures, and regulations. Performs other duties as assigned.

Requirements

Bilingual Spanish (Preferred)
Customer Service Experience

Responsibilities

Provides outstanding service to promote deep and lasting member relationships.
Answers general inquiries and performs account maintenance via phone or email channels.
Meets/exceeds key critical metrics.
Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
Maintains knowledge of credit union policies, procedures, and regulations.
Performs other duties as assigned.