Customer Service Representative

Admar Supply Co•Cicero, NY

18h•$20 - $23

About The Position

Job Description -Customer Service Representative Reports to: Rental Manager Primary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in. Writes contracts , process reservations, and assigns equipment Quotes rental rates during the phone conversation (one call resolution). Product expert and consultant to the customers Handles small equipment sales for walk-in customers. Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location Establish and maintain a professional relationship with all customers(External and Internal) Accountable for managing the equipment rental guidelines and policies. The ability and internal desire to learn and pursue self-improvement Support and act as liaison to the outside sales force. The ability to work independently in a fast-paced environment. Performs other duties as assigned.

Requirements

Exceptional phone skills, customer service skills and common sense.
The ability to calculate figures; such as discounts, interest, and percentages.
Excel in a fast paced, highly urgent environment
Ability to think on your feet, and natural inclination to go the extra mile to help the customer
The ability to close the sale.
High School Diploma or equivalent.
2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
Highly competent computer and keyboarding skills (Microsoft Office)
The desire to learn new equipment and do on-line learning.
Strong verbal communication skills.
Verifiable references and a work history
Employee must be able to lift and carry up to 50 lbs.

Nice To Haves

Accumatica or other ERP system knowledge a plus
Prior experience of working with a variety of construction equipment a plus.

Responsibilities

Greet customers warmly by phone or walk-in, acting as the first point of contact.
Write contracts, process reservations, and assign equipment.
Quote rental rates during phone conversations, aiming for one-call resolution.
Serve as a product expert and consultant to customers.
Handle small equipment sales for walk-in customers.
Maintain the store's appearance by organizing the showroom and suggesting improvements to the customer experience.
Establish and maintain professional relationships with all customers (external and internal).
Manage equipment rental guidelines and policies.
Pursue self-improvement and learning.
Support and act as a liaison to the outside sales force.
Work independently in a fast-paced environment.
Perform other duties as assigned.