Customer Service Representative - PT

CorTrust Bank•Woodbury, MN

About The Position

The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking part-time Customer Service Representative in our Woodbury community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes paid time off, service awards, and community service opportunities. Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. CorTrust is seeking a part- time Customer Service Representative who can work 25-30 hours a week.

Requirements

The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously.
They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically.
They must demonstrate a high level of integrity, personal diplomacy, and respect.
Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.

Nice To Haves

Knowledge of Federal banking regulations and industry workflow is a plus but isn’t required.

Responsibilities

Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, withdrawals, and more.
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
Process reports, run proof work, and complete general ledger maintenance and reconciliation.
Other duties as assigned.