Customer Service Representative (remote)
About The Position
This is a remote position open to any qualified applicant in the United States. Due to our expansive growth, we are seeking 100%25 Remote Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions’ internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6:00pm CST/No late hours. Monday – Friday schedule/No weekend hours. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.
Requirements
- High school diploma GED Certificate or equivalency.
- Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.
- Ability to work in fast paced dynamic environment.
- Open to coaching, adaptable and willing to try innovative approaches.
- Dedicated quiet workspace.
- Reliable high speed internet connection required.
Nice To Haves
- Associate or bachelor’s degree in healthcare management preferred.
- Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.
Responsibilities
- Answering a high volume of inbound technical phone calls.
- Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
- Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
- Documenting all issues comments and resolutions in appropriate software system applications.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
