Customer Service Representative - Overnights
About The Position
Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations, is seeking an Overnight Customer Service Representative. This role is fast, friendly, and customer-focused, requiring the individual to delve into order details to provide exceptional service. Uline is committed to offering businesses the highest quality, in-stock products and an outstanding customer experience, made possible by a dedicated team working together for fast, reliable delivery and legendary customer service. The company emphasizes stability and success, offering an environment for learning, development, and connection through in-depth training, one-on-one peer mentoring, and regular team events in a collaborative in-person setting.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
Nice To Haves
- Bachelor's degree preferred.
- Prior customer service experience is a plus
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays
- Generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
