Customer Service Representative

Masters Transportation • Kansas City, MO

6h • $18 - $20 • Onsite

About The Position

The Customer Service Representative is extremely detailed, exhibits a high sense of accountability for workload, and enjoys process improvement and management. The CSR is responsible for providing effective and efficient responses to customer inquiries regarding company fleet rental services and facilitating the set-up and coordination of those services. They will utilize their experience and knowledge of company processes and procedures regarding rental and related services, to deliver professional and high-quality customer service to internal and external customers.

Requirements

• Education: High School Diploma or GED
• Experience: 2-3 years customer service experience, with emphasis on call centers
• Technical skills: Proficient computer skills, competency with Microsoft Office and Customer Relationship Management (CRM) software and tools
• Product Expertise.
• Professional communication
• Team player with strong interpersonal skills.
• Time management and efficient organizational skills
• Problem-solving
• Multi-tasking with attention to detail
• Knowledge and execution of best practices and procedures for customer service
• Ability to manage multiple tasks and priorities.
• Self-motivated and actively engaged.

Nice To Haves

• Associate or bachelor’s degree
• Fleet rental and services experience
• CRM certification

Responsibilities

• Answer calls from customers and respond to emails and other inquiries promptly and professionally, providing up to date information.
• Assist customers with booking and scheduling their bus rentals.
• Ensure all requests and issues are routed to and received by the appropriate company contact.
• Mentor and set a positive example for Associate team members.
• Assist managers and supervisors with training of Associates
• Communicate consistently and concisely with team members and management on all relevant customer service interactions.
• Remain informed and current on all updates or changes to customer service processes and service offerings.
• Actively participate in any required meetings or trainings and be responsible for implementing training and team objectives, as directed.
• Handle customer complaints, inquiries, and requests. Document customer interactions and provide follow-up as needed. Monitor customer feedback and provide insights to management.

Benefits

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts for travel, entertainment and more.
• Investment in Employee Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED