Customer Service Representative
About The Position
100% remote position Equipment will be provided Must have high-speed internet -The main function of a Customer Service/Inside Sales Specialist is to interact with customers in response to scheduling pest and rodent inspections. -Customer Service Specialists will be taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling (will be scored on % of leads per call and "booking" next appointment for a tech to come out for an inspection. Some states can't schedule a service until an inspection has been completed so looking to schedule techs to come out. Not able to give quotes over the phone which is also why they need to schedule a tech to come out). -Specialists will take anywhere from 80-100 calls a day. -Must have at least 1+ year of call center experience (sales experience is "nice to have" for overcoming objections with scheduling inspections). -Recommend products to customers, based on customers’ needs and interests. -Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. -Estimate or quote prices, credit or contract terms, warranties, and delivery dates.-Provide customers with product samples and catalogs.
Requirements
- Must have high-speed internet
- Candidates CANNOT miss any time in the first 3 weeks (i.e. preplanned appointments, vacation, etc.)
- Customer Service
- Retention Specialist
- Upselling Experience
- Attention to Detail
- Conflict Resolution
- High school diploma or GED preferred.
- 1+ years customer service/call center related experience required.
Nice To Haves
- sales experience is "nice to have" for overcoming objections with scheduling inspections
Responsibilities
- Interact with customers in response to scheduling pest and rodent inspections.
- Taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling
- Recommend products to customers, based on customers’ needs and interests.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Provide customers with product samples and catalogs.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
