Customer Service Representative

Circle K•Painesville, OH

20h•Onsite

About The Position

The Customer Service Representative at Circle K is responsible for providing excellent customer service, maintaining the store's condition and equipment, managing merchandising, controlling sales and inventory, ensuring security, and performing administrative tasks. The role involves greeting customers, processing sales accurately, handling various payment types, and operating store equipment like fuel consoles and lottery machines. Key duties include maintaining cleanliness both inside and outside the facility, inspecting equipment, managing stock, and placing signage. The representative is also expected to control merchandise and cash shortages, assist with inventory, and report any incidents or discrepancies to the Store Manager. Administrative tasks include maintaining accurate records and attending job-related meetings. The company emphasizes a culture of pride in its people and service, aiming to make customers' lives easier every day, and encourages employee growth within its global network.

Requirements

Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools
Ability to work as scheduled including arriving to work on time
Ability to communicate information and ideas so others will understand
Ability to perform essential duties and physical functions described below
Ability to work in the conditions described below

Nice To Haves

High school diploma or GED
Experience in retail sales
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide)

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave
Gives assistance and offers suggestions or recommendations to the customer
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code
Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores
Inspects store facilities and equipment for safety, cleanliness, and proper working order
Notifies Store Manager of any equipment failure or maintenance/supply needs
Completes build-to’s for ordering/purchasing merchandise
Receives and verifies vendor deliveries
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
Controls merchandise, cash shortages, and other selling expenses
Assists in maintaining proper inventory levels and shift audits
Keeps accurate cash, sales and inventory control records and accounts for variances
Notifies the Store Manager of any sales, cash or inventory discrepancy
Follows Company and/or brand guidelines for product breakage or spoilage
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Keeps an accurate record of all shift and timekeeping paperwork
May take inventory of supplies and equipment
Attends job-related meetings (may be required to work irregular hours)
Provides regular and predicable onsite attendance
Performs other duties as assigned by the Store Manager