Customer Service Rep (08216) 26680 Morgan Cemetery Rd

Domino's Franchise • Cleveland, TX

17d

About The Position

We are seeking a friendly and supportive Customer Service Representative to join our team in Cleveland, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and maintaining our company's reputation for excellent service.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Patience and empathy when dealing with challenging customer situations
• Proficiency in using computer systems and software relevant to customer service
• Ability to multitask and manage time effectively in a fast-paced environment
• High school diploma or equivalent
• Ability to remain calm and professional under pressure
• Flexible schedule, as weekend and evening shifts may be required

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Provide accurate information about our products and services
• Resolve customer complaints and issues with empathy and efficiency
• Process orders, refunds, and exchanges according to company policies
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on company policies, products, and services to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees