Customer Service Representative

Tr Miller Heating And Cooling•Bolingbrook, IL

39d•$40,000 - $45,000

About The Position

TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity. We’re more than a service provider – we're a team that genuinely cares about people. We are looking for Customer Service Representative (CSR) who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience. CSRs serve as trusted professionals who demonstrate empathy, efficiency, and a commitment to excellence in every interaction.

Requirements

1-2 years of customer service experience (call center or dispatch experience preferred)
Excellent listening, problem-solving, and conflict resolution skills
Ability to multitask and remain calm under pressure
High attention to detail and organizational skills
Must be able to remain in a stationary position (seated) for prolonged periods
Frequent use of computer, keyboard, and telephone headset
Everyone is required to submit a pre-employment background check prior to start date.

Nice To Haves

call center or dispatch experience preferred

Responsibilities

Handle an average of 100 inbound calls per day, accurately capturing customer information
Schedule service appointments with technicians in a timely and efficient manner
Gather and assess customer information to understand and address their needs
Resolve customer inquiries with empathy, professionalism, and a focus on first-call resolution
Accurately enter and maintain customer records in the CRM system
Document call outcomes, service requests, and relevant customer notes promptly and thoroughly
Participate in ongoing training sessions to support continuous learning and professional development
Perform additional duties as assigned by the manager
Other duties as assigned