Customer Service Representative
About The Position
Looking to TRADE UP to a better opportunity? ACE Home Services is hiring Seasonal Customer Service Representatives — with the potential to convert to Full‑Time for top performers. Pay: $18–$20/hr + spiffs Schedule: Seasonal role with weekends required. Shifts fall between 7am–8pm and may vary, with evening availability strongly preferred. Why Join Ace (Even Seasonally)? Medical, Prescription, Dental & Vision Insurance (FT eligibility) Disability & Term Life Insurance 401(k) with company match Paid Holidays & PTO Ongoing training, development, and real growth opportunities A stable, locally operated company with a family‑style culture What You’ll Do Take inbound calls from new and existing customers and create lifelong ACE customers Make outbound calls to membership customers to schedule maintenance visits Communicate promotions, sales opportunities, and cross‑sell options Enter and update sensitive customer information accurately Provide general inbound customer service and support What You Bring Previous customer service experience, especially inbound and outbound call handling Previous customer service experience in a trades enviornment (strongly prreferred) ServiceTitan experience preferred Strong attention to detail and ability to multitask A team‑first mindset with honesty, integrity, and a positive attitude Who We Are ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits. Apply Today! Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.
Requirements
- Previous customer service experience, especially inbound and outbound call handling
- Strong attention to detail and ability to multitask
- A team‑first mindset with honesty, integrity, and a positive attitude
Nice To Haves
- Previous customer service experience in a trades enviornment (strongly prreferred)
- ServiceTitan experience preferred
Responsibilities
- Take inbound calls from new and existing customers and create lifelong ACE customers
- Make outbound calls to membership customers to schedule maintenance visits
- Communicate promotions, sales opportunities, and cross‑sell options
- Enter and update sensitive customer information accurately
- Provide general inbound customer service and support
Benefits
- Medical, Prescription, Dental & Vision Insurance (FT eligibility)
- Disability & Term Life Insurance
- 401(k) with company match
- Paid Holidays & PTO
- Ongoing training, development, and real growth opportunities
- A stable, locally operated company with a family‑style culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
