Customer Service Representative

Isaac Heating & Air Conditioning•Rochester, NY

15d•$20 - $23•Onsite

About The Position

Isaac Heating & Air Conditioning is seeking a Customer Service Representative for their Rochester, NY, location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers. THIS POSITION WILL BE IN-PERSON. THIS POSITION WOULD BE IDEAL FOR A FLEXIBLE INDIVIDUAL WHO COMMUNICATES CLEARLY AND CONCISELY WITH HIGH ATTENTION TO DETAIL. SUMMARY: For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Requirements

High school diploma or equivalent required
Minimum of 1 year of customer service experience
Call center experience preferred

Responsibilities

Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
Schedule or update appointments in the computer system.
Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
Understand and strive to meet Contact Center metrics while providing excellent customer service.