Customer Service Representative (Part-time)

iGo • Tyrone, PA

1d • $13 - $15 • Onsite

About The Position

InspectionGo helps homeowners manage and protect their most valuable investment—their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.

The Role
This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our HomeBinder Assistant team when appropriate.

Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution.

You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.

Requirements

• Strong communication and a calm, professional phone presence
• Excellent organization and follow-up habits
• Comfortable with phone work, documentation, and daily execution standards
• Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
• Coachable: you like feedback and improve quickly
• Availability for 11:00 AM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
• Applicants must be at least 18 years old
• Authorized to work in the U.S.
• This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication.

Nice To Haves

• Spanish-speaking (bilingual Spanish/English) is a plus, not required

Responsibilities

• Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
• Provide customer support by confirming details, answering questions, and ensuring the next step is clear
• Schedule consultations with the HomeBinder Assistant team when appropriate
• Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality
• Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
• Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
• Ensure each customer handoff is complete, consistent, and easy for the next team member to continue

Benefits

• Supportive culture: authenticity, respect, collaboration
• Warm leads only (no cold calling)
• Modern office environment (snacks & coffee included)
• Referral bonuses available
• Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed