Customer Service Representative 1/2
About The Position
This is a multi-level posting. Candidates may be considered for any of the levels posted, depending on their level of experience and depth of expertise. The customer service representative, with limited supervision, performs daily nominating, confirming and scheduling processing functions. Also performs monthly invoicing process. Facilitates communication of critical and non-critical information that impacts daily customer activities to both internal and external parties. Analyzes and resolves scheduling and billing issues and responds to customer inquiries. Also assists in training other staff as needed. Deal with assigned complex customer issues on an individual basis. Have the potential to handle complex customer issues in a timely manner. Able to coordinate with gas control, customer and pricing desk on interconnect activity. Able to perform system application testing. Able to determine when manual scheduling is appropriate before seeking approval. Help build training manuals. Customer service department is 24x7 operation with office staffed from 6:30 a.m. to 10:00 p.m. daily. Work is performed in a team environment. BHE Pipeline Group consists of Berkshire Hathaway Energy’s interstate natural gas pipeline companies, BHE GT&S, Kern River Gas Transmission Company and Northern Natural Gas Company. Combined, BHE Pipeline Group operates approximately 21,200 miles of pipeline with a design capacity of approximately 21.1 billion cubic feet of natural gas per day, owns assets in 27 states and is an industry leader in natural gas transportation. BHE Pipeline Group also operates 22 natural gas storage facilities with a total working gas capacity of 515.6 billion cubic feet and a liquefied natural gas export, import and storage facility. Northern Natural Gas is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Responsibilities
- Performs daily nominating, confirming and scheduling processing functions.
- Performs monthly invoicing process.
- Facilitates communication of critical and non-critical information that impacts daily customer activities to both internal and external parties.
- Analyzes and resolves scheduling and billing issues and responds to customer inquiries.
- Assists in training other staff as needed.
- Deals with assigned complex customer issues on an individual basis.
- Coordinates with gas control, customer and pricing desk on interconnect activity.
- Performs system application testing.
- Determines when manual scheduling is appropriate before seeking approval.
- Helps build training manuals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
