Customer Service Representative
About The Position
Nelson Mazda is looking for a Customer Service Representative to join our team! We are looking for candidates with a great work ethic, self discipline, excellent communication skills(written and verbal), ability to multitask for long periods of time and a high level of professionalism. We are looking for someone who is positive, joyful, and passionate about maintaining customer satisfaction! About Us: Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service. Nelson Mazda is an Equal Opportunity Employer.
Requirements
- Great work ethic
- Self discipline
- Excellent communication skills(written and verbal)
- Ability to multitask for long periods of time
- High level of professionalism
- Positive attitude
- Joyful demeanor
- Passionate about maintaining customer satisfaction
Responsibilities
- Managing the follow up process
- Efficiently using CRM
- Answering phones and booking appointments
- Confirming next day appointments
- Completing daily task sheet in a timely manner
- Assign leads as they come in
- Making follow up calls to make sure our guests had an amazing experience after their recent service visit
Benefits
- Excellent company-sponsored medical, dental, and vision coverage options
- Industry leading 401K with company matching contributions.
- Life Time and other gym membership discounts.
- Paid time off and paid volunteer time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
