Customer Service Representative

Marmon Holdings, Inc. • Harrisburg, NC

16d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible.

Requirements

• Associate degree or equivalent from two-year College or technical school; or 2-3 years of Customer Service experience with a Tier-1 Automotive supplier or equivalent combination of education and experience.
• All required WilbertU Courses based on job title
• Strong written communication skills including ability to write routine reports and correspondence
• Strong verbal communication skills including speaking before groups of customers or employees
• Strong phone contact handling skills and active listening skills
• Proven customer support experience and ability to remain professional and courteous with customers at all times
• Above average proficiency in office systems software – word processing, spreadsheets, database
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.
• Proficient data mining capabilities
• Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format.
• Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work independently or within a group setting
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Responsibilities

• Schedule orders, including resolving purchase order discrepancies and communicating changes.
• Implement changes to sales orders.
• Review engineering change notices (ECNs) on orders in process and notify customer.
• Review product returns for quality assurance, communicate with customer and create replacement order, if necessary.
• Communicate with the customer during the placement and acceptance of the order.
• Train new Customer Service Representatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees