Customer Service Representative

ZYWIE INC•Johns Creek, GA

2d•Remote

About The Position

We are seeking a professional and detail-oriented Customer Service Representative to serve as the primary point of contact for patients and medical providers. This role is responsible for delivering exceptional service by addressing inquiries, resolving concerns, and ensuring a positive customer experience.

Requirements

High school diploma or equivalent preferred.
Prior experience in customer service or a related field preferred.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Ability to handle sensitive situations with professionalism and discretion.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner.
Provide accurate and thorough information regarding products and services.
Resolve concerns efficiently while maintaining a high level of professionalism.
Maintain and update patient records with accuracy and attention to detail.
Collaborate with internal teams to ensure customer needs are met.
Adhere to company policies, procedures, and service standards.
Perform additional duties as assigned.