Customer Service Representative
About The Position
Are you passionate about pets and love connecting with people who feel the same? At Lucky Dog Bark & Brew on Thrift Road, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you’re the right candidate, we’d love for you to join our team!
Requirements
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Responsibilities
- Greet pets and their humans
- Answer phone calls and emails
- Provide information about boarding, grooming, and daycare services
- Provide basic information about pet care and resort policies
- Schedule appointments and manage reservations
- Assist with check-ins and check-outs
- Check dogs into daycare, boarding, and grooming
- Contact veterinarians to get vaccine or other needed information
- Work with kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information
- Communicate with grooming and kennel staff regarding dogs and their needs
- Escort dogs to play areas/kennels
- Maintain cleanliness/appearance of front office
- Vacuum/sweep and mop, clean windows, wipe down counters, keep desk clean and organized
- Maintain a professional appearance
Benefits
- Discounted daycare and boarding for your own dog
- Medical/vision/dental plans and 401k (for full time employees)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
