Customer Service Representative

Ornua Co-operative Limited•Evanston, IL

1d•Hybrid

About The Position

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world since 1961. Are you a Customer Service Representative looking for the challenge of taking a mission driven organization to its next level of success? Ornua is actively seeking a Customer Service Representative to join the Ornua Family as we continue our growth trajectory. WHY THIS ROLE IS VALUABLE The Customer Service Representative plays a powerful role in shaping the experience of our customers and driving the success of our iconic brands. In this position, you’ll own key customer relationships, ensure flawless order execution, and directly influence essential service metrics like On Time In Full and customer scorecards. Your problem‑solving skills, proactive communication, and ability to navigate fast‑moving challenges will make you a vital contributor to our continued double‑digit growth and exceptional customer experience—giving you the opportunity to make a visible impact every single day. WHAT YOU WILL BRING TO THE ROLE You bring a genuine passion for creating exceptional customer experiences and thrive in a dynamic, team‑oriented environment where your entrepreneurial spirit, energized approach, and resourceful, roll‑up‑your‑sleeves mentality help you drive meaningful impact. At Ornua, success is not just about what you do — it’s how you do it. You demonstrate our values by seeking new ideas, making things happen, showing care for your teammates, being your authentic self, and achieving great things together. Ornua is a purpose-driven, values-led co-operative creating value for Irish dairy farming families through our global operations. With 10 business units, 16 production facilities, and in-market teams across the world, we operate through two divisions — Ornua Foods, which markets our iconic consumer brands including Kerrygold and Pilgrims Choice, and Ornua Ingredients, which provides innovative, customized dairy ingredient solutions to our customers.