Customer Service Representative

CAREW CONCRETE AND SUPPLY CO INC•Green Bay, WI

4d•Onsite

About The Position

Are you looking for a career change with an energetic and growing company? Join Our Team! At Carew Concrete & Supply Co., Inc., our Customer Service Representatives play a critical role in connecting our customers with our operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service while balancing company goals. Position Overview The Customer Service Representative works to satisfy customer needs while coordinating and negotiating delivery parameters that support operational efficiency and company success. By gathering accurate information and communicating effectively, this role helps maximize service quality and overall performance.

Requirements

Positive, cheerful attitude
Strong communication and active listening skills
Ability to remain calm and reduce tension in challenging situations
Problem-solving mindset with a customer-first focus
Strong organizational and multitasking abilities
Ability to work in a fast-paced, team-oriented environment
Basic computer skills and experience with order entry systems

Nice To Haves

Previous customer service or dispatch experience preferred

Responsibilities

Build strong partnerships with customers to support long-term relationships
Provide timely, effective solutions to customer concerns
Focus on resolving root causes, not just symptoms
Maintain a “no excuses” approach—prioritize solutions over explanations
Accurately enter orders using standard templates
Ensure jobsite locations and delivery instructions are complete and precise
Schedule orders in alignment with customer needs and company capacity
Proactively manage equipment spacing and delivery timing
Coordinate delivery schedules to ensure efficient dispatch and on-time service
Work with customers to establish delivery schedules that benefit both parties
Help maintain a balanced workload (“flat demand graph”) for operational efficiency
Recommend value-added products when appropriate based on job needs
Support win-win outcomes through effective communication and negotiation
Promote a strong culture of safety in all interactions
Schedule deliveries in compliance with DOT Hours-of-Service regulations
Help prevent scheduling conflicts that could lead to compliance issues