Customer Service Representative

AlysEdwards•Tustin, CA

About The Position

Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative, you will act as the liaison between AlysEdwards and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Requirements

High School Degree or equivalent
Excellent email and computer skills
Ability to lift up to 65 lbs.
Positive attitude
Polished appearance
Excellent and professional phone skills
Excellent verbal English communication skills
Detail-oriented
Self-motivated and proactive
Possess a flexible work schedule
Demonstrate integrity, professionalism, and perseverance

Nice To Haves

Prior customer service experience is a plus
Bilingual in Spanish a plus

Responsibilities

Work cooperatively in team environment
Greet and assist customers with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Find resolutions for out-of-stock issues
Answer phone inquiries
Provide freight quotes to clients
Assist outside sales representatives with stock checks, pricing, and processing orders
Process P/O's
Gain knowledge of all new product lines
Develop basic understanding of design and color
Resolve customer service issues
Multitask and prioritize work through effective time management
Maintain a neat and organized workspace
Work within the framework of the company's defined policies, procedures, goals, and directives.
Any other duties required of the position