Customer Service Representative - Employee Benefits - Bilingual Japanese/English

MST Insurance Solutions•Schaumburg, IL

12d

About The Position

Under the direction of the Customer Service Manager, the Customer Service Representative services a book of Employee Benefits business. Works with Account Managers, Account Representatives, Account Executives, and Marketing Executives in handling all the inside service work associated with the client's program, including all customer service activity such as, but not limited to: routine coverage questions, claim issue solving, eligibility, preparation of formal proposals, creating employee benefit guides.

Requirements

High school diploma or general education degree (GED) and minimum two-years related experience and/or training preferred.
Proficient with MS Office Suite.
Strong mathematical and analytical skills.
Excellent verbal and written communication skills.
Exceptional customer service skills.
Ability to exercise independent judgment.
Ability to work independently and make accurate decisions and demonstrate good judgement.
Must obtain and maintain active Life/Accident and Health Insurance Agent License within three months of hire.
Maintain positive working relationships and clear communication with co-workers, vendors, and insurance carriers.

Responsibilities

Acts as a liaison with insurance carriers, providers, and employees to resolve claims (including assistance in the appeals process), billing, eligibility, and any other coverage issues.
Assist with commission tracking and invoicing.
Preparation of employee benefit booklets and open enrollment materials as needed under the direction of the Account Manager
Communicates with Account Management Team, employees, and insurance carriers to resolve benefit issues.
Processes client eligibility requests including enrollments, terminations, and changes using various online portals or benefits administration systems.
Under the direction of the Account Manager, assist with census preparation for marketing or implementation purposes.
Answers employee benefits and insurance coverage questions.
Inputs and maintains record of all activities in Benelinx.
Assist in conducting client open enrollment meetings as requested.
Participate in seminars and educational classes for development of skills and knowledge.
Provides high quality of work with professional demeanor and technical accuracy.
Performs miscellaneous duties and projects as assigned.
Performs special projects and other miscellaneous duties as assigned by senior management.
Follows up to complete any assigned work.
Assist Account Managers, Assistant Account Managers, Account Executives, AVP, VP and EVP with language assistance.
Maintains high ethical standards in the workplace.
Reports all irregular issues and problems to sales management for solution.
Maintains good communication with office staff members and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area by participating in all aspects of the Company's Safety Program.