Customer Service Representative

Ferraro Foods of New Jersey LLC • Town of Hunter, NY

1d

About The Position

The Customer Service Representative is responsible for delivering high-quality customer support by processing orders accurately, responding to customer inquiries, and assisting with issue resolution. This role serves as a key point of contact between customers, sales, and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience.

Requirements

• High school diploma or equivalent required
• 2 or more years of customer service, data entry, or administrative experience
• Experience handling a high volume of calls and/or order entry
• Strong attention to detail and accuracy in data entry
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to multitask and work in a fast-paced environment
• Basic problem-solving skills with the ability to research and resolve issues
• Proficiency in Microsoft Office, including Outlook, Word, and Excel

Nice To Haves

• Experience in a foodservice distribution or related industry preferred
• Experience with order entry systems or ERP systems preferred
• Experience supporting billing, credits, or account reconciliation preferred
• Bilingual in Spanish or Italian preferred
• Must maintain a valid driver’s license (where applicable)
• Must be able to pass a background check, as required

Responsibilities

• Process a high volume of customer orders with a high degree of accuracy and attention to detail
• Provide direct support to Sales Representatives and internal teams to ensure customer needs are met
• Handle inbound and transferred calls through a multi-line phone system, addressing customer inquiries professionally
• Receive and enter customer orders into the system accurately and efficiently
• Respond to customer inquiries regarding products, pricing, delivery, and services
• Research and resolve customer issues, including billing discrepancies, order errors, and service concerns, or escalate as needed
• Serve as a liaison between customers, sales, operations, transportation, and other internal departments to ensure timely resolution of issues
• Provide accurate product and service information and follow up to ensure customer satisfaction
• Maintain consistent and timely communication with customers, including follow-up on open items and inquiries
• Assist with researching account discrepancies, including credits, returns, pricing issues, and adjustments
• Support coordination of deliveries, pickups, and routing-related inquiries as needed
• Maintain accurate records and documentation of customer interactions, transactions, and account activity
• Assist with processing credits, billing adjustments, and related documentation as needed
• Collaborate with internal departments to resolve customer concerns and improve service levels
• Support overall customer service operations and team objectives
• Perform other related duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees