Customer Service Representative

Demco•Boyden, IA

14d

About The Position

Primary Duties: Answers customer calls in a timely and professional manner Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested Assists customers with technical support and troubleshooting of field issues Communicates with all departments to source answers to questions and concerns Provides continual follow up with customers and coworkers to ensure all are informed Understanding the office workflow and use of office equipment Works with product coordinators on new product development and enhancements.

Requirements

Must have outgoing, positive personality and good with people
Must be self motivated and driven with the ability to multitask
Should have excellent problem solving abilities
Must have mechanical abilities
Must be a team player with strong communication skills
Basic computer skills of Word, Excel, and Outlook
Must have professional and friendly telephone skills
Must be detail oriented, personable, and assertive when necessary

Responsibilities

Answers customer calls in a timely and professional manner
Takes sales orders
Diagnoses product issues
Assists with warranty concerns
Returns products as necessary
Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested
Assists customers with technical support and troubleshooting of field issues
Communicates with all departments to source answers to questions and concerns
Provides continual follow up with customers and coworkers to ensure all are informed
Understanding the office workflow and use of office equipment
Works with product coordinators on new product development and enhancements